ENSURING PROCESS CONTINUITY

During the reporting year, more than 70% of the Group’s employees worked remotely; staff whose presence in the office was essential worked under a hybrid format. Most corporate events were held online, including meetings, training sessions, meetups, town halls Meetups are informal meetings dedicated to discussing work issues and exchanging experience. Town halls are business meetings. , festive events, and others.

The Group’s experience maintaining business-process continuity in 2020 through hybrid work arrangements served as the basis for strengthening work processes under the new format and allowed the Group to continue operating effectively. In 2021, Moscow Exchange introduced internal reporting measures for implementing the “pandemic” scenario in the business-continuity management system and for collecting statistics on the incidence rate of the disease among staff.